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Competency Statistics


Good Fellas calculates these efficiency statistics based on strict guidelines and in accordance with our T&C's of service. Each booking is evaluated against on time and service efficiency criteria. Bookings which meet these criteria are classified as competent service and expressed as a % of total bookings per month. We aim to achieve in excess of 98% competency.
 
Member feedback assists us to identify good service and occasionally incompetent service.  Our Customer Relations team utilise this feedback to ensure continued improvements to your experience of our service.


March 2015 Competency Statistics per service area:

The overall competency is a weighted average across all service areas.
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Competency for all service areas per month:



Efficiency calculations are independently assessed by  Mazars - registered auditors